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I Need Urgent Help

Crisis Support Services in Northern Ireland

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If you are (or someone you know is) in immediate physical danger through self-harm and in need of urgent medical attention, please call emergency services on 999.

Contact Lifeline

Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress.  Lifeline counsellors are available 24 hours a day, seven days a week to listen and help, in confidence.

People living in Northern Ireland can call Lifeline on 0808 808 8000. Deaf and hard of hearing Textphone users can call Lifeline on 18001 0808 808 8000. Calls to Lifeline are free to people living in Northern Ireland who are calling from UK landlines and mobiles.

Contact Simon Community

If you or someone you know are at risk of homelessness contact Simon Community Free Helpline 24/7 on 0800 171 222.  Simon Community NI is Northern Ireland’s Leading homeless charity.  They work without judgement to support people who are experiencing, or are at risk of homelessness.

Contact Domestic and Sexual Abuse Helpline

If you (or the person you know) live in Northern Ireland and is at risk of or experiencing domestic violence please contact the Domestic and Sexual Abuse Helpline on 0808 802 1414 or help@dsahelpline.org. The Helpline offers support, advice and referral for any victim of domestic and sexual abuse/violence in Northern Ireland. The Helpline will also offer support and advice to those concerned about victims. The Helpline operates FREE 24/7 every day of the year.

Contact PSNI

What if I am currently under threat?

The VSS recognises that being under threat can cause significant distress and anxiety.

If you are under threat, the most important thing for you to do is contact the PSNI.  If you come to VSS and tell us that you are under threat, we will take the following actions:

  • We will ask you if you have already reported this to the PSNI.
  • If you have already contacted the PSNI, we will log these details.
  • If you have not yet contacted the PSNI, we will tell you that we cannot take any further steps until you report the matter to the PSNI.
  • If you do not want to report this to the PSNI, there is another option. You can report the matter to NIACRO (NI Association for the Care and Resettlement of Offenders).

NIACRO provides crisis intervention, clarification and support services for individuals and families who may be at risk of violence or exclusion in the community. This work is delivered under a project called BASE 2.

You can contact NIACRO directly, or if you prefer, you can give us your permission to contact them on your behalf.

NIACRO’s contact details:

NIACRO,
Amelia House,
4 Amelia Street,
Belfast,
BT2 7GS

Website: http://www.niacro.co.uk/
Telephone: 028 90 320 157

  • Once the matter has been reported to the PSNI or NIACRO, we can then work with you to identify any other services or support that may be available to you.

This may include services delivered by our funded organisations under the Victims Support Programme or for additional support through the Health and Wellbeing Caseworker Network. (For more information click here)

Please note, however, that the normal eligibility criteria will apply to the services and support available under these Programmes.

This approach has been agreed with our partners at the Commission for Victims and Survivors and The Executive Office.

Crisis Support Services in Great Britain

Contact Samaritans

If you (or the person you know) live in Great Britain and is in emotional distress or despair please contact Samaritans for help on 116 123. Samaritans are there for people who need someone to listen. Whatever you’re going through, a Samaritan will face it with you. Samaritans operates FREE 24/7 every day of the year.

 

 

Contact National Domestic Abuse Helpline

If you (or the person you know) live in Great Britain and is at risk of or experiencing domestic violence please contact the National Domestic Abuse Helpline (Refuge) on 0808 2000 247 where you are not alone. You can talk in confidence, the helpline operates FREE 24-hours a day, 365 days a year, for as long as you need.

Crisis Support Services in the Republic of Ireland

Contact Women’s Aid

If you (or the person you know) live in the Republic of Ireland and is at risk of or experiencing domestic violence please contact the National Freephone Helpline 1800 341 900 where you are listened to, believed and supported. The Helpline offers confidential information, support and understanding to women in the Republic of Ireland, who are being abused. The Helpline operates FREE 24/7 every day of the year.

 

Contact Samaritans

If you (or the person you know) live in the Republic of Ireland and is in emotional distress or despair please contact Samaritans for help on 116 123. Samaritans are there for people who need someone to listen. Whatever you’re going through, a Samaritan will face it with you. Samaritans operates FREE 24/7 every day of the year.

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