VSS is currently recruiting for the following positions
Regional Health & Wellbeing Case Manager
Health and Wellbeing
HWBCM/05/26
Job Grade: Deputy Principal (DP)
Permanent
Salary will be in the range £47,304 – £49,515 per annum
Closing date for applications: 17:00 on Monday 25th May 2026
Purpose of the role
The Regional Health and Wellbeing Case Manager will be responsible for key aspects of the assessment, co-ordination, implementation and effective delivery of health and wellbeing services to all victims and survivors under its remit. They will be a registered health professional who will ensure the needs of victims and survivors are appropriately assessed and a tailored support plan put in place.
The Regional Health & Wellbeing Case Manager will be a key member of the core Health & Wellbeing Team, while also leading in a dedicated specialist area. The Regional Health & Wellbeing Case Manager will have a pivotal role in providing comprehensive knowledge and professional advice on a diverse range of matters pertaining to Health and Wellbeing Services. Their work combines strategic development of policies, procedures and frameworks and support and mentorship to of a network of Health & Wellbeing Caseworkers.
By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:
1. You must possess one of the following qualifications:
• A Social Work Qualification
or
• An Occupational Therapy Qualification.
or
• A Mental Health Nurse Qualification.
or
• An Honours degree in Psychology with a Postgraduate Doctorate in Clinical Psychology (or its equivalent for those trained prior to 1996) as accredited by the BPS at the date of taking up the post.
or
• A recognised Diploma in one or more of the following: Counselling, Psychotherapy, Family Therapy, or Cognitive Behaviour Therapy.
2. A minimum of 3 years supervised post-qualifying experience* gained within the last 5 years working in the field of mental health, 1 year of which must be within the field of trauma.
* Post qualification experience will be deemed to have commenced from the date the person finishes their full, professional qualification.
3. Accredited with a relevant UK or Irish professional body appropriate to the role (e.g. BACP, IACP, IACT, UKCP, ICP, AFT, BPS, BABCP, IABCP, NISCC, HCPC, NMC or equivalent).
4. A minimum of 2 years’ practical experience of delivering hands-on health and wellbeing support and services to individuals experiencing psychological trauma related mental health issues e.g., PTSD, multiple complex traumas, dissociation, etc.
5. A minimum of 3 years’ experience in building constructive and collaborative working relationships in a multi-disciplinary/multi-agency environment to meet client needs.
6. Practical experience of evidence-based practice guidelines for treatment, as outlined by the National Institute for Health and Clinical Excellence (NICE).
Administrative Officer (with reception duties)
Health and Wellbeing
HWBAO/04/26
Job Grade: Administrative Officer (AO)
Permanent
Salary will be in the range £26,449 – £28,094 per annum
Closing date for applications: 17:00 on Monday 18th May 2026
Purpose of the role
Reporting to the Health and Wellbeing Business Support Co-ordinator, the Administrative Officer will be the first point of contact for clients accessing the Victims and Survivors Service. The role holder is responsible for taking incoming calls, handling client queries over the telephone and face to face at the VSS office, processing client registrations, providing written communication to clients and third parties and maintaining the VSS hard copy and digital record keeping systems.
By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:
1. A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years’ relevant experience of each of the following criteria:
OR
In the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the following criteria:
a) Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
b) Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.
c) Using the following elements of the MS Office package in a business context: Word, Excel, Outlook.
d) Updating and utilising an electronic database to generate reports and information for specific business purposes.
e) Drafting formal correspondence to a third party demonstrating a high proficiency in written English.
Desirable Criteria
In addition, applicants should be aware that after an eligibility sift, should it be necessary to shortlist candidates to go forward to interview, this will be done by applying the following additional criteria:
1. Demonstrable experience of dealing professionally with confidential and sensitive information in line with GDPR regulations.
2. Previous experience working with vulnerable adults.
We can only accept online applications. For access help or clarification, please email: hr@vssni.org
For additional information and to apply online:
https://victimsservice.getgotjobs.co.uk/
The Victims and Survivors Service is an Equal Opportunities Employer.
All applications for employment are considered on the basis of merit