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Service Standards

Duty of Care

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We take seriously our duty of care to:

  • Victims and survivors
  • VSS Staff

Our Duty of Care to Victims & Survivors

VSS is committed to the protection and promotion of the wellbeing and safety of all victims and survivors.

We will always strive to engage with victims and survivors sympathetically, efficiently and promptly with the resources available and without bias or maladministration. Staff should offer the highest standards of conduct and service.

VSS promotes a culture which recognises a victims and survivor’s right to be safeguarded from harm.

Standards 

VSS has in place a Clinical Governance Framework which ensures recognised and consistent standards of care and support apply to the delivery of services to victims and survivors by the VSS and all organisations funded under the Victims Support Programme (VSP) and PEACE IV Programme.  It also provides a framework to promote continuous improvement and to create an environment in which high quality services will flourish.

The framework has been developed to ensure implementation aligns with the Commission for Victims and Survivors (CVS) Standards for Services provided to Victims and Survivors, and should be read in conjunction with that document.

A copy of the Clinical Governance Framework can be found by clicking here.

A copy of the Commission for Victims and Survivors (CVS) Standards for Services is publicly available on the Commissions website via the following link: http://www.cvsni.org/what-we-do/policy-and-research/standards-for-services

Relevant Policies

A number of relevant policies have been developed to support the implementation of the Standards and Clinical Governance Framework including:

  • Adult Safeguarding Policy
  • Child Safeguarding Policy
  • Protect Life Policy
  • Policy for Reporting Serious Adverse Incidents
  • Lone Worker Policy
  • Policy on Handling Unacceptable Behaviour from Members of the Public
  • Alcohol, Drugs and Substance Abuse Policy
  • Data Protection Policy
  • Health and Safety Policy
  • Code of Conduct Policy
  • Code of Ethics
  • Dignity at Work Policy
  • Whistleblowing Policy
  • Policy for the application of Access NI checks

If you are not happy with the level of service that you have received from VSS, we want to hear from you.

Information on how to make a complaint or give us feedback can be found on this website, by clicking the links below:

Our Duty of Care to VSS Staff

VSS is committed to the protection and promotion of the wellbeing and safety of all staff.

A number of policies have been developed to support and protect staff in their day to day work:

If you require further information about these or other policies and procedures that guide the way that we work, please contact us.

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