Click here for details of our Individual Needs Programme 2018-19

We are here to assist all victims and survivors identified in the Victims and Survivors (Northern Ireland) Order 2006.

This means that we can provide support to those who have been affected by the Conflict/Troubles in the following ways:

  • those who have been injured (physically or psychologically);
  • those who care for people who have been injured in this way; and
  • those who have been bereaved.

If you have been affected in any of these ways and feel that you need some support, please contact us.  Our Client Services Team is ready to speak with you in confidence, to find options for help that may be available.

Our aim is to provide you with services and support that you need, and that will make a difference to your life.  The services we deliver are listed below:

  • Services provided by our partners based in the community
  • Support provided by our Health & Wellbeing Caseworker Network
  • Support provided by our Advocacy Support Network
  • In some cases, direct support via the Individual Needs Programme

To see more information about these services and support, please continue to scroll down this page.

Services delivered in the community

The services we deliver include:

We deliver these services and support in the community, in more than 50 locations across Northern Ireland. To find out more about our service providers, and to discover support that may be available in your area, please click on the links above. You can also just click on the list to the right hand side of this page.

You can contact these service providers directly, or we can help you to do so. Just call us on 028 9027 9100. Our Client Services Team will be happy to assist you in any way that we can.

Download our Regional Services and Support leaflet here.

Health & Wellbeing Caseworker Network

What is a Health & Wellbeing Caseworker and what can they help me with?

A Health & Wellbeing Caseworker is a person who can assist you to access services, information, and support to improve your health and wellbeing. They have experience of working with victims and survivors, and understand that your needs can be complex and can change over time.

Our Health & Wellbeing Caseworkers are here to discuss your needs with you, and to help you to access services and support to meet those needs. These can range from befriending to welfare advice, education and training support, disability aids, and psychological therapies. We can also help you engage with community and voluntary services in your area, and with statutory services too.

Our Health & Wellbeing Caseworkers are based in the organisations listed below. Feel free to contact them directly. They will treat your query in confidence.

Download our Health & Wellbeing and Advocacy Support Network leaflet here.

Advocacy Support Network

What is an Advocacy Support Worker and what can they help me with?

An Advocacy Support Worker is a person who can assist you to engage with legacy processes. This means they can help you to research events that happened during the Troubles/Conflict, and to communicate with institutions such as the Police Ombudsman, the Coroner, and the Public Records Office.

Our Advocacy Support Workers have experience of working with victims and survivors, and understand the sensitivity and importance of your information needs.

Our Advocacy Support Workers are based in these organisations. Feel free to contact them directly. They will treat your query in confidence.

Download our Health & Wellbeing and Advocacy Support Network leaflet here.

Individual Needs Programme

In some cases, we may be able to assist you directly, through the Individual Needs Programme.  This is a funding Programme that enables us to offer financial assistance in certain circumstances.

The new Individual Needs Programme is operational from April 2017 onwards.  It focuses on delivering services based on need.

The Programme incorporates the following elements:

For existing clients registered with VSS by 31 March 2017, who were confirmed eligible for the Programme operated by the VSS in 2016/17:

  • A £500 Self Directed Assistance Payment for all eligible clients;
  • A £500 Additional Needs Payment* to:
    • Those who are bereaved of a spouse/partner or both parents as a direct result of the Conflict, and
    • Those identified as Seriously Injured under the 2016-2017 Programme criteria;
  • A separate £200 payment* may be available to those who require support to transition to our needs based approach, based on their previous eligibility for Financial Assistance; and
  • Full access to services and support to meet needs in relation to Psychological Therapies, Persistent Pain, Disability Support, Education and Training, or Advocacy.

*Note: The maximum value of direct payments that can be made to an individual in one year under this Programme is £1,000.

For new individuals coming forward from 3 April 2017 onwards:

  • Full access to services and support to meet needs in relation to Psychological Therapies, Persistent Pain, Disability Support, Education and Training, or Advocacy.  We cannot offer direct financial payments to new individuals coming forward from 3 April 2017 onwards.

Our aim is to improve the Programme by making it easier for you to use.  The changes will also ensure that as many victims and survivors as possible gain access to services and support that they need.

If you are not yet registered with the VSS and would like to find out more about the services and support that may be available to you, please contact us on 02890 279100. Our team is here to help, and will be happy to provide you with more information.

 

 

 

 

A project supported by the European Union’s PEACE IV Programme, managed by the Special EU Programmes Body (SEUPB).